TERMS AND CONDITIONS
Website Terms and Conditions of Use Relating to WWW.LIVIDIAN.CO.ZA
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the LIVIDIAN EQUESTRIAN (PTY) Ltd (“Provider”) website located at the domain name WWW.LIVIDIAN.CO.ZA (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of the Provider.

Electronic Communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-Commerce & Privacy
The Website www.lividian.co.za sells Equestrian, Pet and Outdoor Sporting Equipment online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Online Payment – PayFast Payment Gateway
All online credit card payments are processed by the PayFast Internet Payment Gateway. Card Holders may go to www.PayFast.co.za to view PayFast’s security policies.

Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager INFO@LIVIDIAN.CO.ZA

Updating of these Terms and Conditions
Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.;

Copyright and Intellectual Property Rights
Provider provides certain information at the Website. Content currently or anticipated to be displayed at this Website is provided by Provider, its affiliates and/or subsidiary, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works, and the compilation of the proprietary works, are copyright the Provider, its affiliates or subsidiary, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. The Providers reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Limitation of liability
The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis, and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Provider nor any holding company, affiliate or subsidiary of Provider, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Provider is expressly advised thereof.

Privacy: casual surfing
The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Choice of Law&
This Website is controlled, operated and administered by Provider from its offices within the Republic of South Africa. Access to the Website from territories or countries where the Content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to the jurisdiction of the Witwatersrand High Court in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Privacy Policy
This Privacy Policy covers PayFast’s treatment of personally identifiable information collected from merchants (hereafter “merchant” or “you”) who use the PayFast payment gateway services, as well as consumer information that we acquire in the course of our business. This Policy also covers the treatment of personally identifiable information that PayFast business partners may share with it.
Information Collection and Use
PayFast collects personally identifiable information when you register for an PayFast account, and when you use certain PayFast products and services. PayFast may also receive personally identifiable information from its resellers and other business partners.
Information you give us – When you register with PayFast, we ask for your contact information (such as your name, street address and e-mail address), as well as certain information pertaining to your business, along with billing information such as a bank account and/or credit card number.
Transaction Information – In the course of processing a payment transaction, we typically receive from the merchant or financial institution information related to the transaction. This normally includes information about the payment that a consumer has furnished the merchant or financial institution in placing the order. The personally identifiable information we acquire in processing payment transactions varies according to the nature of the transaction and the way in which merchants or financial institutions are using our payment services. It may include, for example, the amount of the transaction, the consumer’s name, email address, credit card number and expiration date, checking account number, billing address, and shipping address.
Device Information – We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). PayFast may associate your device identifiers or phone number with your PayFast account.
Log Information – When you use our services, we may automatically collect and store certain information in server logs. This may include:
Details of how you used our service, such as your web clicks.
Internet protocol address.
Device event information such as system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
Cookies that may uniquely identify your browser or your PayFast account
Cookies – We use various technologies to collect and store information when you visit a PayFast service, and this may include sending one or more cookies or anonymous identifiers to your device. PayFast use cookies to support your use of applications on this website and monitor your use of the website for the purposes set out below. Most web browsers accept cookies automatically, but you do not have to accept cookies as your web browser may allow you to turn off this feature.
How We Use the Information We Collect
PayFast uses the information collected to fulfill your requests for certain products and services, to process payment transactions, to facilitate billing, and otherwise deliver the payment gateway services. We may also send merchants service announcements, newsletters, and periodic notices about specials, new products and services and products and services offered by PayFast business partners. Personally identifiable consumer information is used to process payment transactions and for no other purpose.
PayFast does not offer services or sell products to children. PayFast does not request or knowingly collect personally identifiable contact information from anyone under the age of 13.
Information Sharing and Disclosure
Protecting personally identifiable information about merchants and consumers is an important part of our business. We share and disclose such information only as described below.
PayFast sends personally identifiable information about you to other companies or people:
• when we have your consent to share the information
• when we need to share your information with third parties, such as banks and credit card processors, to provide the product or service you have requested
• in connection with products and services offered by PayFast business partners and/or companies who work on behalf of PayFast to provide a product or service to you
• it is appropriate to comply with law
• it is necessary to enforce or apply the terms and conditions of our Merchant Agreement and other applicable agreements
• it is necessary to protect the rights, property, or safety of PayFast, our users, or others, which may include the exchange of information with other organizations for fraud protection and/or risk reduction. In the event that PayFast is acquired, merchant account information may be one of the transferred assets.
Information Security
• information security is critical to our business. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information. The information gathered on secure computers is stored in a locked down data center.
• We use firewalls and other security technology, as well as implement the highest industry standard security practices, to prevent our computers from being accessed by unauthorized persons.
• The number of employees involved in the management of the data center that have physical access to these computers is limited and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
• We require that any personally identifiable consumer information sent to us by you be encrypted using SSL encryption.
• It is important for you to protect against unauthorized access to your login ID/password, other sensitive account data and to your computer. Be sure to sign off when finished using a shared computer and otherwise safeguard the password used to access the PayFast services.
Account Information and Preferences
PayFast gives you the ability to edit your PayFast account information and preferences at any time, including whether you want PayFast to contact you about promotions and new products, by using the Settings option in the Merchant Interface.
Changes to this Privacy Policy
PayFast reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this statement or in how PayFast will use personally identifiable information, PayFast will post notices in the Merchant Interface and on the PayFast homepage of PayFast websites prior to implementing the change.

RETURNS & REFUNDS

Send us an email at info@lividian.co.za

We want you to be completely happy with your LIVIDIAN EQUESTRIAN order.

Please make 100% sure of your sizing before ordering your items.

Our policy lasts 7 days.

If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns:

To be eligible for a return, your item must be unused, unwashed, or defective and in the same condition that you received it. It must also be in the original packaging.

Returned items should include the packaging and tags and be in the same condition as when it was received.

Refunds:

Only factory damaged, defected, faulty or incorrect items will be refunded.

To be eligible for a return, your item must be unused, unwashed, or defective and in the same condition that you received it. It must also be in the original packaging and tags.

Exchanges:
Only factory damaged, defected, faulty or incorrect items will be exchanged.

To be eligible for a return, your item must be unused, unwashed, or defective and in the same condition that you received it. It must also be in the original packaging and tags.

Courier Fees:

All Courier fees will be on the clients account returns, refunds and exchanges.

Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs.

The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Marketing Manager INFO@LIVIDIAN.CO.ZA